Support

Intergraph Government Solutions (IGS)

Benefits of Purchasing Product Maintenance from IGS:

  • Software Updates: Free product updates and new versions providing bug fixes, technology advancements, new and improved functionality, and support for new industry standards.
  • Expert Technical Support: Expert assistance to address technical support issues from a trusted and knowledgeable support specialist in our U.S. based Support Center including support for licensing, bug investigation, workflow help, and enhancement requests all in a timely fashion.
  • Flexible Support: Options to call or email the Support Center and to find answers to your questions online in product release info web pages or the knowledge base.
  • User Group Discounts: For every $100,000 of paid Annual Product Maintenance, your organization will receive a prepaid conference pass to the annual Hexagon User Conference. Maximize your investment in Intergraph solutions with an investment in technical and industry sessions, product demonstrations and interaction with other users.
  • Credit for Upgrades: When your Annual Product Maintenance is kept up-to-date, your Intergraph software product retains a trade-in value. If you find you need to upgrade to a respective edition with higher functionality or to a distinctly different software product, you may get credit for your product trade-in.

Due to the importance IGS places on supporting their customers, a number of options for requesting and receiving support is available. Below are the various options IGS customers have for receiving support.

IGS Customers may use the following self-service links for retrieving information:

IGS Customers may contact the IGS Support Desk as follows:

  • Send an email to supportdesk@intergraphgovsolutions.com
  • Call 1-800-633-7248 to speak to an analyst during normal business hours or leave a message after hours
    • E911 Centers and EOCs should call 1-888-797-5435
  • In the future: an IGS-specific web site for entering/retrieving the status of your support requests
 
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